Patient/Client Satisfaction is an important and commonly used indicator for measuring the quality in health care. Patient/Client satisfaction affects clinical outcomes, patient/client retention, and medical malpractice claims. It impacts the timely, efficient, and patient/client-centered delivery of quality health care. Patient/Client satisfaction is thus a proxy but a very effective indicator to measure the success of doctors, hospitals, health practitioners, and healthcare facilities.
We Assist Healthcare Facilities to identify clear and concise objectives and goals to boost and maintain resident/patient morale and family satisfaction by:
Recognizing that patients/clients expect a personal relationship that shows compassion and care.
Minimizing the patients/clients waiting time to the least possible.
Always obtaining feedback from your patients/clients and correct shortcomings if any.
Providing patients/clients with stimulating activities to improve their quality of life.
Providing patients/clients with activities that meet the various needs of the patients/clients in their care.
Communicating and incorporating family in the patients/clients care.